Lifetime Warranty & Return Policy

Zenchii Return and Refund Policy

Contact Information

- Company Name: Zenchii2.0 Limited
- Address: 124 City Road, London, United Kingdom, EC1V 2NX
- Email: support@zenchii.com

General Policy

At Zenchii, we are dedicated to ensuring our customers' satisfaction. Our Return and Refund Policy is crafted in accordance with UK consumer law and includes a lifetime guarantee for our products.

Right to Cancel

Under the Consumer Contracts Regulations 2013, customers in the UK have the legal right to cancel an order within 14 days of receiving their goods without needing to provide a reason.

Return Process

- Notification: To initiate a return, please visit our Returns Portal. Here, you will be able to process the return of the item within 14 days of receiving it.
- Return Shipping: Customers are responsible for the cost of return shipping. The item must be returned to us within 14 days after you notify us of your decision to cancel.
- Condition of Returned Items:* Returned items must be in their original condition and packaging.

Refunds

- Refund Eligibility: Refunds are processed only for items returned within the 14-day period and in their original condition.
- Refund Timing: Upon receiving the returned item, we will process your refund within 14 days. The refund will be credited to the original method of payment.
- Shipping Fees: Please note that shipping fees are non-refundable.
- Deductions: We may reduce the refund amount if the value of the goods has diminished due to handling beyond what is necessary to establish their nature, characteristics, and function.

Lifetime Guarantee

We offer a lifetime guarantee for our products, covering any defects in materials or workmanship.

- Eligibility: The lifetime guarantee is valid as long as the item has not been intentionally damaged.
- Claim Process: To make a claim under the lifetime guarantee, please contact us via support@zenchii.com with details of the issue and proof of purchase.

Exceptions

Please note that the right to cancel and return goods within 30 days does not apply to custom-made or personalised items unless they are defective.

Legal Compliance

This policy complies with the Consumer Rights Act 2015, which stipulates that goods must be as described, fit for purpose, and of satisfactory quality.