After you place your order
- We will send you a confirmation email containing all information and instructions regarding your grillz.
- You will receive 2x mould kits ( do both moulds in case 1 in not usable) along with all the written instructions on how to use it and how to take the mould of your teeth. Also we will attach a video in the confirmation email that will help to guide you. Mould kits will take 2 working days to arrive once order is placed. Delivery times for international order will vary depending on the courier and local post office delivery times.
- Now that you received the mould kits please follow all the instructions carefully so the moulds come out correct. If in doubt or something went wrong with your mould process please contact us and we will send another one but 2 mould kits should be fine. Please note that 2 mould kits are included with your order. If you need more then 2 you can purchase some extra from our Extras section.
- After completing your moulds, there will be a prepaid returns slip that you stick back onto the postal bag once complete. Make sure postal bag is securely tapped shut. Please send them back to us, wrapped securely in the box provided.
We receive your moulds
As soon as we receive the moulds back from you we will check them for any errors, especially the gum line. We need them to be as accurate as possible so we can guarantee the fit of your items and we don't want to leave this to guess work.
Once inspected and ready you will receive a confirmation email with the order status Processing. That means that your moulds are fine and we have started making your items.
Your Grillz are complete
It takes one week for us to make the plain gold teeth and gold grillz and two weeks for the ones with diamonds.
As soon as we finish making your items we will post them back to you for next day delivery, signed for. You will receive a confirmation email with your Royal Mail tracking number. Use your tracking number provided to you to see when the estimated delivery slot is. Track Order.
For information about how to contact us, please visit our contact us page.