1. Zenchii accepts returns/exchanges within 14 days of the date your item was received. Your product must be returned in it's original packaging, and in the same condition that it was sent in (i.e. re-sellable condition). If we deem the products to be in un-fit state for resale and/or isn’t in the same condition that we sent it out in we can’t refund you as we can’t resell it.
2. We will not refund/exchange our customised products, pre-orders or solid gold. There are no refunds as they are made to order products.
2.1 We will not refund/exchange earrings and the sale is final.
3. Zenchii is not responsible for any shipping fees on returns/exchanges unless we have made the error. Example: Zenchii send you the wrong item.
3.1. When returning/exchanging your products you will have to pay for the shipping cost (you will only cover the fees of what we paid to ship your products).
4. Any payments/deposits on custom made jewellery is none refundable. Customised products are unique and one of so we can't just re-sell these unique customised products.
5. When returning products for returns/exchanges from countries where duty taxes or import charges apply, you, the customer, are liable to pay the amount we have to pay. (We will take the amount off of your refund). If you are exchanging products you will have to pay us the duties or import charges that we pay in order to receive your exchanged products.
6. Once we receive your exchanged products we aim to exchange your products in estimated 1-3 business days. We will then ship your exchanged products out with the agreed delivery service.
7. Once we receive your return, we will then refund you your money in estimated 1-3 business days. Please then allow an estimated 3-5 business days for your refund to be received by your original payment method.
8. Zenchii Gift Cards are non-refundable. You can use the Gift Card/s at anytime as they have no expiry date.
Need To Send Us Your Products Back?
9. If your return falls within our terms of service then you may return your product to use. Please head to our returns page https://zenchii.returnscenter.com You will need to enter your order Number (starts with #), the email address you placed the order with and finally the reason for your return. We will review the